OFFICE COMMUNICATION SKILLS AND ORGANIZATION PERFORMANCE IN THE BANKING INDUSTRY IN RIVERS STATE
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTARCT
This study was carried out on office communication skills and organization performance in the banking industry using First Bank Plc. Rivers State as case study. To achieve this, three significant research objectives were formulated. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of staff of First Bank Plc. Rivers State. In determining the sample size, the researcher conveniently selected 119 respondents while 110 were received and 100 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables and percentage, and mean and standard deviation. The result of the findings reveals that effective communication have a significant impact on organizational performance. The findings also revealed that there are variety of communication techniques that enhances workers performance in an organization, among which include; good listening ability, nonverbal communication, friendliness, clarity and concision, open-mindedness, respect, empathy, and positive body language. Furthermore, the study showed that he factors which affects effective communication in an organization are; cultural diversity, misunderstanding of message, emotional differences, educational and intellectual differences, among others. In regard to the findings, the study recommends that for effective and efficient organizational performance, management must embrace; more clarity of ideas before communicating; better understanding of the physical and human environment when communicating; purpose of communication must be thoroughly analyzed.
Related Project Materials
AN APPRAISAL OF THE DEVELOPMENT OF LEGAL FRAMEWORK OF CRIMES AGAINST HUMANITY IN INTERNATIONAL LAW
ABSTRACT
This study entitled “An Appraisal of the Development of Legal Framework of Crimes against Humanity in International Law&rd...
ETHNO-RELIGIOUS CONFLICTS, MASS MEDIA AND NATIONAL DEVELOPMENT: THE NORTHERN NIGERIA EXPERIENCE
Abstract
This study has examined the extent to which the mass media serves as instrument of escalation, generation and de-escalation of r...
EFFECT OF POSITIVE REINFORCEMENT COUNSELLING TECHNIQUE ON ABSENTEEISM AMONG SECONDARY SCHOOL STUDENTS IN BAKORI LOCAL GOVERNMENT, KATSINA STATE, NIGERIA
ABSTRACT
This study examined the effect of positive reinforcement counselling technique on absenteeism among secondary school students in...
THE ROLE OF TELEVISION IN PROMOTING AGRICULTURAL DEVELOPMENT IN NIGERIA
Abstract
The primary objective of this study is to examine how television plays a role in promoting agricultural develop...
CONSUMERS BELIEVABILITY OF TV COMMERCIAL CLAIMS
-
- Background Of The Study
Globally, adverts have been know...
EFFECTS OF GEOGEBRA AND WEB-BASED PRACTICE ON ATTITUDE AND PERFORMANCE IN COORDINATE GEOMETRY AMONG STUDENTS OF COLLEGES OF EDUCATION
ABSTRACT
This research investigated the effects of GeoGebra and Web - Based Practice on attitude and performance in Coordinate Geometry a...
THE EFFECT OF COVID 19 PANDEMIC ON HOTEL PATRONAGE
BACKGROUND OF THE STUDY
In 2020, Nigeria joined most countries of the world to witness a health pandemi...
A RISK-BASED ADJUSTMENT MODEL FOR EXPERIENCE RATING OF MOTOR INSURANCE IN NIGERIA
Abstract
In establishing the burden of costs, the principle underlying the calculation of differentiated premium in the insurance portfol...
AN ANALYSIS OF REPORT CASES OF CRIMES IN NIGERIA FROM 1995 - 2004
BACKGROUND OF STUDY
Criminality is inherent in human nature and culture. As a result, no civilization can claim to be fu...
CRIMINAL TORTURE AND THE NIGERIA POLICE CELL SYSTEM IN THE CRIMINAL INVESTIGATION PROCESS IN NIGERIA
INTRODUCTION
In most countries, it has been accepted that democracy is the only system of
